Emergency Procedures

The following procedures are provided to be of assistance in an emergency situation. We have designed this handbook to expedite the resolution of an emergency by directing those involved in a decisive manner.

By carefully reviewing this procedures guide, emergencies can be handled with decisive action and security can be improved.

It is recommended that all offices conduct emergency procedures and security meetings so all involved have an understanding of what to do when required to act quickly.

With your help, our property will continue to be an exceptional working environment.


Bomb Threats

Call the Management Office at 704-372-3857

Don’t call police. Management Office will do that.

Try to obtain the following information from the caller (the object is to keep the person talking while you calmly note voice characteristics and other valuable information):

  • Exact location of the device.

  • Time set up for detonation.

  • Description of the device.

  • Reason for the threat.

  • Exact words used by the subject.

  • Exact time of the call.

Civil Disturbances

We rely on the Police authorities to advise us of protective actions that shall be taken during a local civil disturbance in or around our premises.

Emergency procedures may include one or more of the following:

  • Partial building evacuation

  • Securing entry to the building

  • Securing all stairway

  • Locking off the elevators

House Security/ Police Problems

FIRST call 911. Serious offenses or emergencies of any matter should be reported to the Charlotte Police Department. 

Immediately thereafter, report the situation to the Management Office/Building Security: 
Management Office: 704-372-3857

Elevator Malfunction

Push BELL button
Listen for assistance and information over intercom

Don’t panic. The worst that will happen is a short delay.


Elevators are one of the safest modes of transportation. However, on occasion they do malfunction due to sophisticated controls. In case of an elevator emergency:

Press the alarm bell to notify Otis Elevators.

If the elevator stops between floors and the door opens, stay in the car. Do not climb out or jump to the floor below. Do not try to pry open the doors; it may cause other damage to the equipment that could prolong the emergency.

Stay calm and wait for help to arrive. If the emergency lasts an extended period of time, sit on the floor and either look up or ahead so you will feel less confined.

After the incident, follow up on details of the occurrence with the Management Office 704-372-3857

Emergency Contacts

Management Office - 704-372-3857

Courtney Townsend Santos - 704-372-3860

Austin Ehlers - 704-372-3859

Security- 704-375-9072

Fire Department- 911

Police Department- 911

Medical Emergency- 911

Ambulance- 911

Fire and Life Safety


Note: We recommend that you consider appointing a specific person to communicate fire safety issues to all employees within your company. If you choose to assign a fire safety coordinator we recommend you choose and individual who does not travel or is not out of the office frequently. We also recommend a backup coordinator. In the following instructions we will refer to the designated person as the “Fire Safety Coordinator”.


Fire prevention is an organized plan to protect the safety of personnel and reduce property loss. The best time to stop a fire is before it starts, and looking for and removing potential fire hazards can be the best to do this. Fire hazards are anything that can start a fire, or cause fire to spread.

Fire Wardens


Each business owner and/or manager has a responsibility to its employees under the Fire Code (authority having jurisdiction) as it relates to life safety at the workplace.  

We recommend that you fully support this role by designating or appointing a senior member of your staff to act as the Tenant Representative Contact (TRC) for your company. He or she will be responsible to the company for ensuring that all active Emergency Floor Wardens, Deputy Floor Wardens, Floor Searchers, Stair Monitors and Assistance Monitors are appointed to assist any Persons Needing Assistance (if required) and the appropriate and required training is provided for them. The TRC will also be responsible for providing a current  listing of the Emergency Floor Wardens, Deputy Tenant Floor Wardens, Floor Searchers, Stair Monitors and Assistance Monitors if required (to assist any Persons Requiring Assistance) to Building Management and communicate any changes to these groups should they occur.


The appointed or designated Emergency Floor Wardens is to be given full authority of the space or area he or she occupies upon a required evacuation of the premises. This person's role is to be understood and communicated to all staff or employees who occupy the space or area the Emergency Floor Wardens is responsible for. In most instances we highly recommend that an alternate or Deputy Tenant Floor Wardens, Floor Searchers and Stair Monitors be appointed as well as Assistance Monitors if required (to assist any Persons Needing Assistance).  

The Emergency Floor Wardens will be provided with a manual to communicate and orientate all your employees to the building emergency procedures and life safety systems on the floor or area they occupy.  

Emergency Floor Wardens will be asked to attend emergency response training
seminars given from time to time by the Fifth Third Center Building Management, Engineering and Security personnel. These training seminars will include detailed
information on various potential threats that may not be covered in the manual provided. 

Each tenant is responsible to assign adequate emergency representatives for their office space.  We appreciate your company and participating  Emergency Floor Wardens for taking the necessary steps and effort to enhance the life safety of your people.   If you have any questions regarding this material please contact the building management office at 704-372-3857.


In the event of a flood that may cause damage to tenant property or affect the normal operation of the building, designated tenant representatives will be contacted by Building Management personnel, regardless of the time of day.

The first priority is to ensure that no personal injury occurs as the result of a flood. The second priority is to discover the cause and prevent or minimize additional flooding.

Once the flooding has been contained, clean-up operations will be commenced. Tenants will need to contact their insurance carrier for any damage to their property.

Homeland Security

Fifth Third Center recommends that each tenant have an emergency action plan in place to help their employees prepare for, and react quickly to, a regional emergency, including terrorist attacks. Click on the links below to access a variety of resources that aid in preparing for a regional emergency.

Department of Homeland Security

Federal Emergency Management Association

American Red Cross 

Center for Diseases Control and Prevention Emergency Preparedness and Response

Medical Emergencies

Call Ambulance at 911
Call Management Office at 704-372-3857.Security will escort medical team to the appropriate floor.

Do not move the injured person. Keep them comfortable until medical help arrives.

    FIRST call 911- Tell the operator what the emergency is and request and ambulance. They will call additional help if necessary.

  • Keep the victim warm and comfortable.

  • Try to ascertain as much information about the injury as possible – something of value might be learned to relate to the paramedics.

  • THEN notify Management Office at 704.372.3857 or Building Security at 704.375.9072

Pandemic Preparedness

What you Need to Know

An influenza (flu) pandemic is a worldwide outbreak of flu disease that occurs when a new type of influenza virus appears that people have not been exposed to before (or have not been exposed to in a long time). The pandemic virus can cause serious illness because people do not have immunity to the new virus. Pandemics are different from seasonal outbreaks of influenza that we see every year. Seasonal influenza is caused by influenza virus types to which people have already been exposed. Its impact on society is less severe than a pandemic, and influenza vaccines (flu shots and nasal-spray vaccine) are available to help prevent widespread illness from seasonal flu.

Influenza pandemics are different from many of the other major public health and health care threats facing our country and the world. A pandemic will last much longer than most flu outbreaks and may include "waves" of influenza activity that last 6-8 weeks separated by months. The number of health care workers and first responders able to work may be reduced. Public health officials will not know how severe a pandemic will be until it begins.

Remain calm under any circumstances

Power Failures

Call Management Office at 704-372-3857

Don’t leave your floor.

Fifth Third Center is served by emergency generators. In the event of power failure, these generators will provide emergency power for certain basic building functions. Those functions include:

  • Activating emergency lights on each floor throughout the building, including all Exit signs.

  • Activating all stairwell lighting.

  • Activating the building’s emergency Fire, Life and Safety Systems as well as the building’s communication systems.

  • Recalling all elevators to the ground floor lobby. (One elevator will remain operative for use by security to assist handicapped persons or to take service crews and equipment into the building, as needed.)

It is seldom necessary to evacuate the building during a power failure. Unless you are directed to do so through the emergency communication system, please remain in your offices.

Please…DO NOT CALL the Management Office unless you need to notify us of the location of a disabled employee

Severe Weather

Listen for weather service announcements move to centeral areas on your floor

Don’t stay near interior windows
Don’t go outside

Toxic Hazards

If there is a toxic spill or exposure, proceed immediately to an area where you are no longer exposed. Call 9-1-1. Provide the building’s address, your floor and phone number, and also what type of spill has occurred. Take appropriate action to contain the hazard; close doors behind you, and always follow all safety procedures when working with toxic materials.